FAQ's

Do you have a minimum order value?
No, you can place an order of any value, but in order to receive free delivery you must meet the delivery thresholds - outlined below in Question 2.

What are your delivery charges?

Please note the minimum order value to qualify for FREE delivery:

  1. England & Wales - £200.00
  2. Scotland Lower - DD, PA, FK, KY, G, PA, KA, ML, EH, TD, DG Postcodes - £500.00
  3. Scotland Higher - AB, IV, PH, KW Postcodes - £800.00
  4. Ireland - £800.00
  5. Isle of Wight - £200.00

£10 will be charged for delivery on orders below these values. (exc. VAT)

What payment methods do you accept?
We accept all major debit and credit cards* (excluding American Express), cheques, and bank transfer (BACS). *Please note that there is a 2.43% charge for business credit card payments.

Do you offer credit accounts?
Yes, please click here for more information

Can I add to/change an order that I've placed?
To ensure that your order reaches you as soon as possible, we begin processing your order as soon as it is placed. As a result, this means that orders can only be changed if you notify us within 1 hour of placing the order.

Can I cancel an order that I've placed?
To ensure that your order reaches you as soon as possible, we begin processing your order as soon as it is placed. As a result, this means that orders can only be cancelled if you notify us within 1 hour of placing the order.

How long will it take for me to receive my order?
Wherever possible orders are despatched the day they are received.  For parcel freight we use a next day carrier service - please note next day delivery depends on the time the order is placed and delivery location. Orders despatched by pallet take 2-3 working days for England, Wales and Scotland and 3-4 working days for Ireland. A next day pallet service is available but may incur an additional charge.

Can I specify a delivery day?
Yes, you can specify the date for your delivery to be booked in. Please note next day delivery depends on the time the order is placed, delivery location and size of order.

What time of day can I expect my delivery?
Deliveries are usually made between 8:00am and 6:00pm, Monday to Friday.

Do you ship outside the UK? 
We have a European and Global delivery network.  For shipments outside of the UK carriage or freight will be charged at cost.

Can I receive a visit from a sales rep to get some advice?
We have field sales representatives and internal account managers - please contact us via sales@martellouk.com or 01728 605090 to discuss your needs

Can I use your images and descriptions on my own website?
Yes, you may, but please note that these images are provided solely for use by Martello UK customers for the purpose of reselling Martello UK products. Any unauthorised use is strictly prohibited.

How can I update my details, e.g. address, telephone or email?
Please contact us via sales@martellouk.com or 01728 605090 and we will be more than happy to update your details.