Delivery and Returns

Delivery

Order before 12pm for same day despatch.

The minimum order value is £200.
For international delivery (excluding Ireland), the minimum order value is £1000.

Carriage paid order values (ie there is no delivery charge):

  1. England & Wales - £300
  2. Scotland Lower - DD, PA, FK, KY, G, PA, KA, ML, EH, TD, DG Postcodes - £500.00
  3. Scotland Higher - AB, IV, PH, KW Postcodes - £800.00
  4. Ireland - £800.00
  5. Isle of Wight - £200.00

Orders below carriage paid values will incur a £15 charge for carriage/administration.

For Europe & International deliveries, carriage is charged at cost. 


All prices exclude VAT.

Click HERE to open your online account.
If you have any questions get in touch with us via our online chat, email sales@martellouk.com or give our friendly team a call on 01728 605 090.

Returns, Refunds and Exchanges Policy

Returns

All damages/incorrect products delivered must be reported within 48 hours of receiving your delivery.  We cannot guarantee a refund/replacement/collection after this length of time.

Refunds

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your account, within a certain amount of days.

We cannot refund:
- Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
- Any item that was incorrectly ordered by the customer.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us at sales@martellouk.com or 01728 605090 and we will arrange an exchange.

Payment Policy

Accepted Methods of Payment:

  • Credit/Debit Card (Visa, Master Card, Discover)
  • Bank Payment
  • Cheque

Mailing Address For Cheque Payment

Martello UK
34-36 Carlton Park Industrial Estate
Saxmundham
IP17 2NL

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am – 4.30pm.

Carriers

We use the following carriers to deliver our customer's orders:
UK Mail / DHL

Bartrums

Shipping Rates

The rate charged for the shipping of your order is based on the value of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order providing it is £50 or above. You will not be charged any additional shipping and handling for the second shipment.